Support

Get unstuck quickly.

Tell us what you were trying to configure, which theme is live, and what you saw in the cart.

Before you contact us

Confirm the charge is turned on for the cart page or drawer in your live theme.
Open the charge editor and check its status and “when it appears” summary.
Include the shop domain, charge name, theme name, and a screenshot—never customer data.

We aim to reply within one business day.